Comments on: AT&T FAIL http://getanewbrowser.com/2008/07/att-fail/ analyzing the business and technology of the web Fri, 21 Nov 2008 10:39:56 +0000 http://wordpress.org/?v=2.5.1 By: Pissedatatt http://getanewbrowser.com/2008/07/att-fail/#comment-44010 Pissedatatt Sat, 18 Oct 2008 19:18:36 +0000 http://getanewbrowser.com/2008/07/att-fail/#comment-44010 How about my case... I\'ve been a loyal customer for years, upgraded to a phone that they admitted drops calls, so after fighting, I got my switch to a V9...Refurb...it breaks in under 2 weeks, as the software had a malfunction when I shut it off one night, which is what they tell you to do. I am promised a replacement the next day...then get told they can\'t do that, it won\'t be here Sat, which Fed Ex does deliver Sat, it will be here monday, I am paying for haveing no phone, and no service. FUCK THEM! How about my case…
I\’ve been a loyal customer for years, upgraded to a phone that they admitted drops calls, so after fighting, I got my switch to a V9…Refurb…it breaks in under 2 weeks, as the software had a malfunction when I shut it off one night, which is what they tell you to do. I am promised a replacement the next day…then get told they can\’t do that, it won\’t be here Sat, which Fed Ex does deliver Sat, it will be here monday, I am paying for haveing no phone, and no service. FUCK THEM!

]]> By: NoMoreATT http://getanewbrowser.com/2008/07/att-fail/#comment-39438 NoMoreATT Sun, 10 Aug 2008 07:38:54 +0000 http://getanewbrowser.com/2008/07/att-fail/#comment-39438 I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I\'m not paying for something I didn\'t ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address. That\'s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn\'t even work half the time!! The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP\'s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn\'t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL IS indeed available in my area, that I don\'t have to pay a $100 deposit anymore, and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use. I am not paying this outrageous bill. They\'re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN\'T have. Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something?? I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I\’m not paying for something I didn\’t ask for. I did

NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.

That\’s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn\’t even work half the time!!

The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP\’s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn\’t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL IS indeed available in my area, that I don\’t have to pay a $100 deposit anymore, and that they
put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.

I am not paying this outrageous bill. They\’re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN\’T have.

Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??

]]> By: Andy Brudtkuhl http://getanewbrowser.com/2008/07/att-fail/#comment-37796 Andy Brudtkuhl Tue, 15 Jul 2008 14:29:28 +0000 http://getanewbrowser.com/2008/07/att-fail/#comment-37796 @luvapplehateatt I had the same problem.. Was under the impression I could upgrade until I got to the register. That is crap. @luvapplehateatt I had the same problem.. Was under the impression I could upgrade until I got to the register. That is crap.

]]> By: Andy Brudtkuhl http://getanewbrowser.com/2008/07/att-fail/#comment-37795 Andy Brudtkuhl Tue, 15 Jul 2008 14:28:38 +0000 http://getanewbrowser.com/2008/07/att-fail/#comment-37795 @Thomas I am not whining about the terms of the contract. I'm asking why a business would deliberately turn down more business. There is more to the story than terms of cell phone contracts. The fact of the matter is they won't let me RENEW early. I can see not letting me out of my contract early to go elsewhere.. I want to RENEW! How hard is that for you to understand? @Thomas I am not whining about the terms of the contract. I’m asking why a business would deliberately turn down more business. There is more to the story than terms of cell phone contracts. The fact of the matter is they won’t let me RENEW early. I can see not letting me out of my contract early to go elsewhere.. I want to RENEW! How hard is that for you to understand?

]]> By: luvapplehateatt http://getanewbrowser.com/2008/07/att-fail/#comment-37773 luvapplehateatt Tue, 15 Jul 2008 06:38:48 +0000 http://getanewbrowser.com/2008/07/att-fail/#comment-37773 Waited 9 months for the iPhone. I signed up with AT&T back in march 08 anticipating the purchase of the new iPhone. I go into the store to buy the 16 gb one for 299.00. I had $150.00 in gift cards and was planning on bill to be around $200.00 after a case and taxes. Then I\'m smaked with a $200.00 surprise from AT&T. 2 days previous to the purchase I called AT&T to find out if there would be any drastic charges. They said no. So long story short AT&T bait and switched myself and thousands of others. These a$\"&$@& holes need to refund this fee. Make some noise and let us know what happens when demanding your hard earned $200.00 back from these crooks. E Minneapolis, Mn Southdale Center Apple Store Edina Waited 9 months for the iPhone. I signed up with AT&T back in march 08 anticipating the purchase of the new iPhone. I go into the store to buy the 16 gb one for 299.00. I had $150.00 in gift cards and was planning on bill to be around $200.00 after a case and taxes. Then I\’m smaked with a $200.00 surprise from AT&T. 2 days previous to the purchase I called AT&T to find out if there would be any drastic charges. They said no. So long story short AT&T bait and switched myself and thousands of others. These a$\"&$@& holes need to refund this fee. Make some noise and let us know what happens when demanding your hard earned $200.00 back from these crooks.

E
Minneapolis, Mn
Southdale Center Apple Store Edina

]]> By: Thomas Edwards http://getanewbrowser.com/2008/07/att-fail/#comment-37748 Thomas Edwards Mon, 14 Jul 2008 21:23:42 +0000 http://getanewbrowser.com/2008/07/att-fail/#comment-37748 Gee I signed a contract for two years but now that a new gadget has come out I want out of my contract. It\\\'s not fair that I have to abide by the terms of the contract, even though I would hold AT&T to their terms. It\\\'s like a bunch of children throwing temper tantrums. What a bunch of whiners, grow up and realize that signing a contract means both parties need to hold up to it\\\'s terms. I have to wait till January of 2009 for my term to be up so I can get an iPhone and that\\\'s what I intend to do. Gee I signed a contract for two years but now that a new gadget has come out I want out of my contract. It\\\’s not fair that I have to abide by the terms of the contract, even though I would hold AT&T to their terms. It\\\’s like a bunch of children throwing temper tantrums.

What a bunch of whiners, grow up and realize that signing a contract means both parties need to hold up to it\\\’s terms.

I have to wait till January of 2009 for my term to be up so I can get an iPhone and that\\\’s what I intend to do.

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