Today I was doing research for a client’s project. One of the tasks is integrating a 3rd party data component into a website. The developers of that component, while not having the most informative site, had a link to ‘live support’.
Intrigued and unfullfilled, I decided to click the link. Within seconds I was in a chat room talking live to one of the developers of the component. I asked my specific questions, got answers, thanked him, and signed out. Even if they had had that information on their website I found it faster by connecting to a live person.
If you are looking for a customer support solution for your company I’d definitely recommend ProvideSupport – especially if you don’t have the resources for a call center or full-time support persons.
Oh, and it’s cheap (inexpensive cheap not crappy cheap).
Tags: Customer Service, Support, ProvideSupport
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