If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

I’m a big fan of Lewis Black’s comedy whether it be on The Daily Show or HBO specials. He gets fed up with a lot things your average person does, ie calling technical support, dealing with dumb clerks and airlines, etc. Fast Company recently interviewed him for ‘The Agonies of Lewis Black‘. Here is an excerpt:

“The beginning of the end” of customer service, Black declares, “was when they took the simplest service of all–’Hi, I need a phone number’–and put a machine in. You’re a phone company, F–KER! I mean, I’m really sorry they divided AT&T and all that, but C’MON! Just tell me, ‘One of our representatives will be with ya in a minute.’ Don’t have this machine that you’re refining and refining until it can guess every voice in America.”

The Agonies of Lewis Black

technorati tags:customer service, lewis black, comedy central

If you enjoyed this post, make sure you subscribe to my RSS feed!

Get GetANewBrowser delivered to your inbox