Do you do customer support? Do you use Basecamp? Either way here’s an excellent add-on for the service. Last month I wrote about Project Detail systems and their business model of adding value and creating services on top of existing services. Project Detail uses the Basecamp API from 37Signals to bring you BCTix. And Chris sent me an email to announce the official launch of the service.
From the site:
BCTix Features
- BCTix is designed to give your users an easier way to get their issues into your Basecamp workflow and track the status of their requests.
- BCTix allows your users to create new Messages and Comments in Basecamp, with the Message Categories acting as Ticket Statuses
- BCTix allows your users to create new Messages and Comments in Basecamp, with the Message Categories acting as Ticket Statuses
Read about it here.
Check out BCTix.
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